Dear EventBrite,
Unless I set up bank accounts in every country I do business in I have no choice but to use PayPal with your service. I don’t want to stop seeing you but then I don’t want PayPal either. It’s me or the dog.
You and I have had a mostly happy relationship over the years. Sure, your content editor looks like it’s from the 90s, but that doesn’t matter to me. I’ve grown to love your cheery orange masthead, and large friendly typeface.
But now, it might finally be over. It’s just not working.
It’s not me, it’s you.
You might have noticed that people are having trouble with PayPal lately, especially event organisers. I’ve had my own fair share of trouble with them – on my recent US tour, they started refusing good credit cards for no reason.
So, understandably, I stopped using PayPal and wanted to use your credit card processing instead. I was a little worried that I wouldn’t get the money til after the event, but you thoughtfully set up advanced payments for me.
But disaster struck!
For my new Creative JavaScript workshop in Amsterdam, you wouldn’t accept my bank details, because it’s a UK bank, and the event isn’t in UK currency.
So I have no choice – either I set up bank accounts in every country I do business in, or I have to use PayPal. And frankly I’d rather stab myself in the face with a fork.
So this really could be it. Farewell my breezy orange friend. It’s been fun.
love
Seb
Wow, this is how we should all write complaints to companies that we don’t actually part with, esp. ones that aren’t the best but we’ve been with for years.
So not only have you showed me how to live code a tree using javascript at Beyond Tellerrand Conf., you’ve taught me how to write. Cheers!
… EventBrite allows you to use other merchants beyond Paypal already.
http://www.eventbrite.com/t/choosing-a-payment-processor
Looks like you can choose between:
1. EventBrites internal credit card processing
2. Paypal
3. Google Checkout
4. Authorize.net
Yes but none of them allows me to process international payments (except PayPal).
1. EventBrites internal credit card processing
Only accepts payments from the country of your bank.
2. Paypal
See reference to face/fork stabbing.
3. Google Checkout
Limited to accepting payments in the currency of your checkout account.
4. Authorize.net
I’ve never been offered this but I think it’s only if you already have a merchant account.
So it truly is over!
Seb
You’re right. Authorize.net is only an option if you have your own merchant account. And that is a whole other horrible can of worms!
Thanks for sharing your experience, Seb. I’m Tighe, Eventbrite’s community manager, and I want you to know that we are sorry for all of your frustrations here.
I’ve taken your post and recent tweets and forwarded them to the appropriate contacts internally, so that they are aware of your frustrations. In the meantime, please feel free to give me a shout if you have any additional questions, concerns, or feedback. I’m happy to help.
TPF
Thanks for the response, Tighe. There’s just one thing I need – to be able to process international payments through your credit card system. I want to carry on giving you money to run my events, please help me to do that
Seb